Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase an IONA subscription you'll receive repeat deliveries on a monthly basis.

Your payment details will be stored securely and you'll be charged for each delivery. Subscriptions auto-renew monthly until cancelled.

You can cancel or modify your subscription at any time by logging into your account or by contacting us at hi@ionadaily.co. 

See our refund policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.